PC-CIC-Core Exam Dumps - PureConnect: CIC Core Certification
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Exam Code: PC-CIC-Core
Exam Name: PureConnect: CIC Core Certification
Certification Provider: Genesys
Certification Exam Name: PureConnect: Interaction Center Core Engineer Certification
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PC-CIC-Core: PureConnect: CIC Core Certification Study Material and Test Engine
Last Update Check: Jun 02, 2023
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Genesys PC-CIC-Core Exam FAQs
Introduction of Genesys PC-CIC-Core Exam!
Genesys PC-CIC-Core is an omnichannel customer engagement and contact center solution. It is designed to provide a comprehensive and integrated platform for managing customer interactions across multiple channels, including voice, email, web, social media, and even mobile. It provides features such as automated call routing, speech recognition, customer self-service, and analytics. It also offers an integrated suite of tools and technologies that enable businesses to better understand customer behavior and preferences, and to provide more personalized and tailored customer service.
What is the Duration of Genesys PC-CIC-Core Exam?
The duration of the Genesys PC-CIC-Core exam is two hours.
What are the Number of Questions Asked in Genesys PC-CIC-Core Exam?
The Genesys PC-CIC-Core Exam consists of 50 multiple-choice questions.
What is the Passing Score for Genesys PC-CIC-Core Exam?
The passing score for the Genesys PC-CIC-Core Exam is a minimum of 70%.
What is the Competency Level required for Genesys PC-CIC-Core Exam?
The Genesys PC-CIC-Core Exam requires a competency level of Intermediate.
What is the Question Format of Genesys PC-CIC-Core Exam?
The Genesys PC-CIC-Core Exam consists of multiple-choice questions.
How Can You Take Genesys PC-CIC-Core Exam?
The Genesys PC-CIC-Core Exam is administered by Pearson VUE, a third-party testing provider. To take the exam, you must first register with Pearson VUE and then purchase a voucher for the exam. Once you have purchased the voucher, you can schedule your exam. All exam details and requirements can be found on the Genesys website.
What Language Genesys PC-CIC-Core Exam is Offered?
The Genesys PC-CIC-Core Exam is offered in English.
What is the Cost of Genesys PC-CIC-Core Exam?
The cost of the Genesys PC-CIC-Core exam is $125 USD.
What is the Target Audience of Genesys PC-CIC-Core Exam?
The target audience for the Genesys PC-CIC-Core Exam is IT professionals who are responsible for the design, implementation, and maintenance of Genesys Customer Interaction Center (CIC) solutions.
What is the Average Salary of Genesys PC-CIC-Core Certified in the Market?
The average salary for a Genesys PC-CIC-Core Certified professional is around $90,000 per year.
Who are the Testing Providers of Genesys PC-CIC-Core Exam?
The Testing Providers for Genesys PC-CIC-Core Exam are Pearson VUE and Certiport.
What is the Recommended Experience for Genesys PC-CIC-Core Exam?
The recommended experience for the Genesys PC-CIC-Core Exam is three years of hands-on experience with Genesys Contact Center solutions, including Genesys PureConnect, PureEngage, PureCloud, and PureConnect for Microsoft Dynamics CRM. Candidates should also have a basic understanding of customer service, contact center operations, and contact center technologies.
What are the Prerequisites of Genesys PC-CIC-Core Exam?
1. Working knowledge of Genesys Configuration Manager.
2. Working knowledge of Genesys Interaction Workspace.
3. Understanding of customer interaction management fundamentals.
4. Understanding of Genesys CIC architecture and components.
5. Understanding of routing, reporting, and analytics in Genesys CIC.
6. Understanding of Genesys CIC application development.
7. Working knowledge of Genesys CIC administration.
8. Understanding of CIC integration with other Genesys solutions.
9. Understanding of CIC security and data privacy.
10. Understanding of CIC performance and scalability.
What is the Expected Retirement Date of Genesys PC-CIC-Core Exam?
The official website to check the expected retirement date of the Genesys PC-CIC-Core Exam is https://www.genesys.com/certification/exams/pc-cic-core.
What is the Difficulty Level of Genesys PC-CIC-Core Exam?
The difficulty level of the Genesys PC-CIC-Core Exam is considered to be moderate. The exam is designed to test a candidate’s knowledge and skills in the areas of customer engagement, contact center technology, and Genesys CIC core concepts.
What is the Roadmap / Track of Genesys PC-CIC-Core Exam?
The Genesys PC-CIC-Core Exam is designed to test a candidate's knowledge and skills related to the Genesys Platform for Customer Interaction Center (CIC). The exam consists of 75 multiple-choice questions and covers topics such as architecture, installation, configuration, administration, and troubleshooting. It also covers topics related to the Genesys Platform, including Genesys Voice Platform, Genesys SIP Server, Genesys Media Server, Genesys Interaction Workspace, and Genesys Composer. Candidates must complete the exam within 90 minutes and must achieve a score of 70% or higher to pass.
What are the Topics Genesys PC-CIC-Core Exam Covers?
1. CIC Architecture
2. CIC Client Applications
3. CIC Server Administration
4. CIC System Management
5. CIC Database Management
6. CIC Security
7. CIC Networking
8. CIC Troubleshooting
9. CIC System Performance
10. CIC Reporting and Analytics
What are the Sample Questions of Genesys PC-CIC-Core Exam?
1. What is the purpose of the Genesys PC-CIC-Core product?
2. What are the components of the Genesys PC-CIC-Core system?
3. How does Genesys PC-CIC-Core help organizations improve customer service?
4. What are the benefits of using Genesys PC-CIC-Core?
5. What are the key features of Genesys PC-CIC-Core?
6. How is Genesys PC-CIC-Core integrated into an existing customer service infrastructure?
7. What are the best practices for deploying Genesys PC-CIC-Core?
8. How does Genesys PC-CIC-Core support real-time customer interaction?
9. What are the benefits of using Genesys PC-CIC-Core for customer service?
10. What are the security features of Genesys PC-CIC
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