MB2-714 Exam Dumps - Microsoft Dynamics CRM 2016 Customer Service
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MB2-714: Microsoft Dynamics CRM 2016 Customer Service Study Material and Test Engine
Note: Microsoft MB2-714 (Microsoft Dynamics CRM 2016 Customer Service) will not receive any new updates.
89 Questions & Answers
Microsoft MB2-714 Exam FAQs
Introduction of Microsoft MB2-714 Exam!
The duration of the Microsoft MB2-714 exam is 150 minutes.
What is the Duration of Microsoft MB2-714 Exam?
Microsoft MB2-714 exam is a certification exam that tests the candidate's knowledge and skills in Microsoft Dynamics CRM 2016 Customer Service. The exam is designed to validate the candidate's ability to configure and manage the customer service module, including case management, queues, entitlements, and service level agreements. The exam also tests the candidate's knowledge of the integration of Microsoft Dynamics CRM with other applications, such as Microsoft Office and SharePoint. The exam is intended for individuals who work with Microsoft Dynamics CRM 2016 Customer Service in a customer-facing role, such as customer service representatives, service schedulers, and service managers. The exam consists of multiple-choice questions and is available in several languages. The exam duration is 150 minutes, and the passing score is 700 out of 1000.
What are the Number of Questions Asked in Microsoft MB2-714 Exam?
The number of questions asked in the Microsoft MB2-714 exam is not fixed and can vary from exam to exam.
What is the Passing Score for Microsoft MB2-714 Exam?
The passing score for the Microsoft MB2-714 exam is 700 out of 1000.
What is the Competency Level required for Microsoft MB2-714 Exam?
The competency level required for the Microsoft MB2-714 exam is intermediate to advanced.
What is the Question Format of Microsoft MB2-714 Exam?
The question format of the Microsoft MB2-714 exam is multiple-choice.
How Can You Take Microsoft MB2-714 Exam?
Microsoft MB2-714 exam can be taken both online and at a testing center. The online exam can be taken from anywhere with a stable internet connection and a suitable device. On the other hand, the testing center exam requires the candidate to visit a designated center to take the exam. The choice of taking the exam online or at a testing center depends on the candidate's preference and convenience. However, it is important to note that the online exam has certain technical requirements that need to be fulfilled before taking the exam.
What Language Microsoft MB2-714 Exam is Offered?
The Microsoft MB2-714 exam is offered in English language only.
What is the Cost of Microsoft MB2-714 Exam?
The cost of Microsoft MB2-714 exam is $165 USD. However, the cost may vary depending on the candidate's location and currency exchange rates.
What is the Target Audience of Microsoft MB2-714 Exam?
The target audience of Microsoft MB2-714 exam is professionals who want to demonstrate their skills in implementing and managing Microsoft Dynamics CRM 2016. This exam is particularly useful for consultants, developers, and system administrators who work with Microsoft Dynamics CRM 2016 on a regular basis.
What is the Average Salary of Microsoft MB2-714 Certified in the Market?
The average salary of a Microsoft MB2-714 certified professional in the market varies depending on the job role, location, and experience. However, according to Payscale, the average salary of a Microsoft Dynamics CRM Consultant is $80,000 per year. This salary can go up to $130,000 per year for senior-level positions with extensive experience and expertise in Microsoft Dynamics CRM.
Who are the Testing Providers of Microsoft MB2-714 Exam?
The testing provider for Microsoft MB2-714 Exam is Pearson VUE.
What is the Recommended Experience for Microsoft MB2-714 Exam?
It is recommended to have experience in Microsoft Dynamics CRM 2016 or later versions before taking the Microsoft MB2-714 Exam.
What are the Prerequisites of Microsoft MB2-714 Exam?
There are no prerequisites for Microsoft MB2-714 Exam.
What is the Expected Retirement Date of Microsoft MB2-714 Exam?
The Microsoft MB2-714 Exam retired on June 30, 2020. You can check the official retirement announcement on the Microsoft website: https://docs.microsoft.com/en-us/learn/certifications/exams/mb2-714
What is the Difficulty Level of Microsoft MB2-714 Exam?
The Microsoft MB2-714 Exam is considered to be of moderate difficulty level.
What is the Roadmap / Track of Microsoft MB2-714 Exam?
The Microsoft MB2-714 Exam is part of the Microsoft Certified: Dynamics 365 Customer Engagement Online Deployment certification track.
What are the Topics Microsoft MB2-714 Exam Covers?
The Microsoft MB2-714 Exam covers topics such as configuring Microsoft Dynamics CRM, managing cases and the knowledge base, managing queues, implementing service level agreements (SLAs), managing entitlements and service scheduling.
What are the Sample Questions of Microsoft MB2-714 Exam?
Sample questions of Microsoft MB2-714 Exam include: 1) How can you configure a service level agreement (SLA) for a case? 2) What are the different types of entitlements in Microsoft Dynamics CRM? 3) How can you create a queue in Microsoft Dynamics CRM?
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