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ITILFND: ITIL Foundation

Best Seller 103 Lectures 8h 16m 21s
Prepare for your ITIL examination with our training course. The ITILFND course contains a complete batch of videos that will provide you with profound and thorough knowledge related to ITIL certification exam. Pass the ITIL ITILFND test with flying colors.
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Curriculum For This Course
  • 1. The Service Lifecycle 2m 18s
  • 2. Overview of Processes & Phases 4m 31s
  • 1. Service Strategy (Overview) 4m 31s
  • 2. Objectives of Service Strategy 4m 56s
  • 3. Creating Value 5m 29s
  • 4. Assets in Service Strategy 10m 31s
  • 5. Strategy Management Process 1m 45s
  • 6. Service Portfolio Management Process 6m 5s
  • 7. Business Relationship Management Process 4m 20s
  • 8. Financial Management Process 10m 5s
  • 9. Demand Management Process 2m 47s
  • 10. Roles in Service Strategy 2m 35s
  • 11. Tools in Service Strategy 1m 47s
  • 1. Service Design (Overview) 4m 38s
  • 2. Objectives of Service Design 8m 41s
  • 3. "Complete" Service Design 4m 33s
  • 4. The Four P's of Service Design 2m 45s
  • 5. Service Design Packages (SDPs) 10m 22s
  • 6. Design Coordination Process 3m 19s
  • 7. Service Catalog Management Process 6m 48s
  • 8. Types of Service Catalogs 7m 1s
  • 9. Service Level Management (SLM) Process 7m 34s
  • 10. Service Level Management (SLM) Process (Continued) 6m
  • 11. Capacity Management 5m 40s
  • 12. Capacity Management Process (Continued) 7m 35s
  • 13. Availability Management Process 9m 55s
  • 14. Reactive and Proactive Availability 3m 33s
  • 15. Risk Analysis in Availability 6m 40s
  • 16. Component Failure Impact Analysis 1m 15s
  • 17. Fault-Tree Analysis 3m 15s
  • 18. Expanded Incident Lifecycle 7m 10s
  • 19. Availability Measurement 3m 51s
  • 20. IT Service Contintuity Management 7m 50s
  • 21. Information Security Management Process 6m 53s
  • 22. Supplier Management Process 6m 40s
  • 23. Roles in Service Design 1m 1s
  • 24. Tools in Service Design 1m 23s
  • 1. Service Transition (Overview) 2m 24s
  • 2. Objectives of Service Transition 6m 17s
  • 3. Outsourcing in Service Transition 3m 47s
  • 4. Transition Planning and Support 3m 39s
  • 5. Knowledge Management 7m 18s
  • 6. Service Asset and Configuration Management 4m 28s
  • 7. SACM Definitions and Concepts 10m 40s
  • 8. SACM's 5 Principles 4m 31s
  • 9. Change Management 6m 25s
  • 10. 3 Types of Changes 7m 36s
  • 11. Change Process Flow 8m 47s
  • 12. Change Advisory Board 4m 19s
  • 13. Change Authority 2m 10s
  • 14. Change Models 2m 35s
  • 15. Change Documents 2m 50s
  • 16. Release and Deployment Management 6m 22s
  • 17. Release & Deployment Assets 4m 21s
  • 18. Release and Deployment Process 6m 17s
  • 19. Service Validation and Testing Process 1m 36s
  • 20. Change Evaluation 1m 29s
  • 21. Roles in Service Transition 1m 5s
  • 22. Tools in Service Transition 2m 9s
  • 1. Service Operation (Overview) 3m 25s
  • 2. Objectives of Service Operation 2m 19s
  • 3. Principles of Service Operation 6m 18s
  • 4. Event Management 4m 7s
  • 5. Event Types 4m 39s
  • 6. Incident Management - Purpose 2m 41s
  • 7. Incident Management - Scope 2m 55s
  • 8. Incident Management Process 9m 18s
  • 9. Major Incidents 3m 5s
  • 10. Models for Incident Handling 3m 46s
  • 11. Problem Management 4m 59s
  • 12. Problem Management Concepts 4m 46s
  • 13. Problem Management Process 6m 57s
  • 14. Request Fulfillment Process 5m 52s
  • 15. Access Management 4m 10s
  • 16. The Service Desk 5m 24s
  • 17. Service Desk Functions 6m 14s
  • 18. Service Desk Personnel 6m 1s
  • 19. Structure of the Service Desk 6m 33s
  • 20. IT Operations Management 3m 53s
  • 21. Technical Management 2m 18s
  • 22. Applications Management 2m 8s
  • 23. Roles in Service Operation 1m 46s
  • 24. Tools in Service Operation 6m 24s
  • 25. Service Operations Interactions 2m 58s
  • 1. Objectives of Continual Service Improvement 4m 45s
  • 2. Principles of CSI 8m 28s
  • 3. CSI Process 5m 51s
  • 4. An Approach to CSI 4m 10s
  • 5. Metrics and Measures 8m 7s
  • 6. Putting CSI Into Practice 8m 51s
  • 7. Roles in CSI 1m 46s
  • 8. Tools in CSI 2m 46s

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