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ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements

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Prepare for your ITIL examination with our training course. The ITILSC-SOA course contains a complete batch of videos that will provide you with profound and thorough knowledge related to ITIL certification exam. Pass the ITIL ITILSC-SOA test with flying colors.
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Curriculum For This Course
  • 1. Lesson: Course Organization 32s
  • 2. Introduction 22s
  • 3. Welcome to the Course! 33s
  • 4. Why Are You Here? 47s
  • 5. Using Bloom's Taxonomy 1m 10s
  • 6. What Do You Expect? 37s
  • 7. Housekeeping Online 1m 3s
  • 8. Lesson: Course Conventions & Agenda 8s
  • 9. Conventions Used 54s
  • 10. Quizzes & Exercises 44s
  • 11. ITIL Qualification Scheme 47s
  • 12. ITIL Capability Exam 1m 23s
  • 13. Chapter 01 Review 23s
  • 1. Introduction 24s
  • 2. Lesson: Introduction to Service Offerings & Agreements 47s
  • 3. Objective 2m 4s
  • 4. Scope 51s
  • 5. Value to the Business 1m 8s
  • 6. Concepts 1m 39s
  • 7. Lesson: Service Offerings & Agreements Principles 27s
  • 8. SOA Context 3m 23s
  • 9. Service Portfolio 2m 31s
  • 10. Service Pipeline 1m 40s
  • 11. Service Catalog 1m 55s
  • 12. SOA & Design Coordination Overview 1m 26s
  • 13. SD & SLM 1m 43s
  • 14. SOA & Value 15s
  • 15. Value of a Service 1m 22s
  • 16. Creating Service Value 55s
  • 17. Perception of Value 1m 45s
  • 18. Framing Service Value 1m 45s
  • 19. Supplier Management 1m 23s
  • 20. Lesson: Service Offerings & Agreements Context 28s
  • 21. Relationships 1m 22s
  • 22. Information 1m 13s
  • 23. Metrics & Measures 33s
  • 24. Challenges 1m 38s
  • 25. SOA Processes 2m 37s
  • 26. Lesson: Service Offerings & Agreements Summary 12s
  • 27. SOA Summary 1m 43s
  • 28. Checkpoint 10s
  • 29. Chapter 02 Review 1m 42s
  • 1. Introduction 20s
  • 2. Lesson: Service Portfolio Management 27s
  • 3. Purpose, Goals & Objectives 1m 25s
  • 4. Scope 1m 21s
  • 5. Value to the Business 34s
  • 6. Concepts 2m 50s
  • 7. Service Portfolio 1m 55s
  • 8. Service Portfolio & CMS 1m 40s
  • 9. Other Portfolios 1m 6s
  • 10. Designing the Service Portfolio 2m 22s
  • 11. Service Portfolio Methods 16s
  • 12. SPM Initiation 42s
  • 13. Define 2m 26s
  • 14. Option Space Tool 2m 30s
  • 15. Analyze 57s
  • 16. Approve 58s
  • 17. Charter 1m 3s
  • 18. Retiring Services 1m 9s
  • 19. Triggers, Inputs & Outputs 1m 15s
  • 20. Relationships 2m 13s
  • 21. Information 1m 4s
  • 22. Critical Success Factors 2m 45s
  • 23. Challenges & Risks 2m 37s
  • 24. Summary 1m 26s
  • 25. Lesson: Service Catalog Management 32s
  • 26. Service Catalog Views 2m 33s
  • 27. Activities 50s
  • 28. Agree & Document Service Definition 1m 19s
  • 29. Interace with Service Portfolio Management 1m 14s
  • 30. Produce & Maintain Service Catalog 1m 9s
  • 31. Interfacing 53s
  • 32. Service Catalog Example 1m 39s
  • 33. Lesson: Service Level Management 27s
  • 34. Activities of Service Level Management 56s
  • 35. Activities of Service Level Management Process 3m 35s
  • 36. SLA Frameworks 1m 42s
  • 37. SLRs & SLAs 3m 14s
  • 38. Improving Customer Satisfaction 1m
  • 39. Managing Underpinning Agreements 54s
  • 40. Service Reporting 1m 6s
  • 41. Service Improvement Plan (SIP) 1m 24s
  • 42. Service Reviews 1m 9s
  • 43. Managing & Revising SLAs & UCs 39s
  • 44. Contacts & Relationships 1m 34s
  • 45. Feedback 34s
  • 46. SLA Components 1m 20s
  • 47. OLA Components 1m 17s
  • 48. Service Level Management Relationships 2m 38s
  • 49. Service Level Management Summary 1m 18s
  • 50. Lesson: Demand Management 30s
  • 51. Activity-Based Demand Management 1m 20s
  • 52. Business Activity-Patterns 1m 41s
  • 53. Patterns of Business Activity 1m 37s
  • 54. User Profile 1m 26s
  • 55. Matching UP to PBA 2m 44s
  • 56. Demand Modeling 1m 59s
  • 57. Managing Demand 1m 29s
  • 58. Service Packages 2m 27s
  • 59. Lesson: Supplier Management 44s
  • 60. Evaluate New Suppliers & Contracts 1m 22s
  • 61. Supplier Evaluation 1m 14s
  • 62. Contract Evaluation 1m 19s
  • 63. Categorize Suppliers & Maintain SCMIS 58s
  • 64. Supplier Categorization Matrix 2m 6s
  • 65. Establish New Suppliers & Contracts 1m 8s
  • 66. Manage Supplier & Contract Performance 1m 2s
  • 67. Renew/Terminate Contracts 1m 57s
  • 68. CSFs 1m 54s
  • 69. Supplier Management Summary 59s
  • 70. Lesson: Financial Management 25s
  • 71. Financial Management Activities Overview 3m 41s
  • 72. Process Activities 50s
  • 73. Accounting 1m 59s
  • 74. Accounting Activities 1m 24s
  • 75. Cost Models 1m 20s
  • 76. Cost Centers & Cost Units 1m 7s
  • 77. Cost Types & Elements 1m 35s
  • 78. Cost Allocation 2m 28s
  • 79. Chart of Accounts 44s
  • 80. Analysis & Reporting 1m 34s
  • 81. Action Plans 1m 10s
  • 82. Budgeting 57s
  • 83. Budgeting Activities 34s
  • 84. Charging Activity 1m 42s
  • 85. Charging Policies 2m 54s
  • 86. Chargeable Items 50s
  • 87. Pricing 2m 12s
  • 88. Billing 48s
  • 89. Financial Management Cycles 49s
  • 90. Return on Investment 1m 51s
  • 91. Lesson: Business Relationship Management 39s
  • 92. Purpose Goals & Objectives 2m 8s
  • 93. Business Value 1m 33s
  • 94. Policies, Principles & Concepts 2m 5s
  • 95. Process Initiation 11s
  • 96. Customer 32s
  • 97. Service Provider 1m 4s
  • 98. BRM the Lifecycle & Tools 1m 41s
  • 99. Service Strategy 51s
  • 100. Service Design 32s
  • 101. Service Transition 42s
  • 102. Service Operation 40s
  • 103. Continual Service Improvement 46s
  • 104. Business Relationship Management Summary 1m 10s
  • 105. Lesson: SOA Processes Summary 9s
  • 106. Service Operation Process Summary 2m 31s
  • 107. Checkpoint 8s
  • 108. Chapter 03 Review 1m 49s
  • 1. Introduction 37s
  • 2. Lesson: Organizing for SOA 27s
  • 3. Who Does What to Whom? 39s
  • 4. The RACI Model 2m 30s
  • 5. Functional Roles Analysis 1m 28s
  • 6. Activity Analysis 1m 50s
  • 7. Generic Roles & Responsibilities 22s
  • 8. Service Owner 53s
  • 9. Process Owner 1m 16s
  • 10. Process Manager 52s
  • 11. Process Practitioner 47s
  • 12. SOA Roles & Responsibilities 20s
  • 13. Service Portfolio Management 1m 6s
  • 14. Service Catalog Management 41s
  • 15. Service Level Management 1m 1s
  • 16. Demand Management 53s
  • 17. Supplier Management 1m 13s
  • 18. Financial Management 56s
  • 19. Business Relationship Management 1m 1s
  • 20. Lesson: SOA Technology & Implementation 24s
  • 21. Technology & Implementation Considerations 50s
  • 22. Service Design – Technology & Design 1m 8s
  • 23. Service Operation – Technology Considerations 1m 49s
  • 24. Technology Implementation 22s
  • 25. Planning & Implementing Technology 54s
  • 26. Designing Technology Architectures 2m 6s
  • 27. Implementation Considerations 1m 8s
  • 28. Implementation Challenges, CSFs & Risks 1m 8s
  • 29. Challenges 3m 2s
  • 30. Risks 2m 16s
  • 31. CSFs 1m 37s
  • 32. Lesson: Organizing, Technology & Implementation Summary 15s
  • 33. Summary 1m 16s
  • 34. Checkpoint 10s
  • 35. Chapter 04 Review 54s

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