Management and Control of Quality - QMS: Management and Control of Quality (QMS)
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34 Lectures
4h 57m 13s
Prepare for your Microsoft examination with our training course. The No_code course contains a complete batch of videos that will provide you with profound and thorough knowledge related to Microsoft certification exam. Pass the Microsoft No_code test with flying colors.
$14.99$24.99
Curriculum For This Course
- 1. Section Introduction 1m 9s
- 2. Customer Satisfaction and Loyalty 10m 20s
- 3. Identifying Customers 17m 13s
- 4. Customer Relationship Management 14m 26s
- 5. Measuring Customer Satisfaction 8m 57s
- 6. Section Closure 11m 28s
- 1. Section Introduction 1m 1s
- 2. Principles of Engagement and Motivation 9m 48s
- 3. Designing High Performance Work Systems - Part 1 19m 10s
- 4. Designing High Performance Work Systems - Part 2 37s
- 1. Section Introduction 1m 1s
- 2. Business Processes 10m 20s
- 3. Process Control and Improvement 11m 24s
- 4. Section Closure 10m 25s
- 1. Section Introduction 39s
- 2. The Scope of Performance Measurement 9m 16s
- 3. Designing Effective Performance Measurement Systems 9m 25s
- 4. Analysing and Using Performance Data 14m 5s
- 5. The Cost of Quality 16m 51s
- 6. Knowledge Management 57s
- 1. Section Introduction 1m 6s
- 2. Organizational Culture and Performance Excellence 18m 34s
- 3. Change Management 17m 54s
- 4. Sustaining the Quality Organization 47s
- 1. Section Introduction 1m 5s
- 2. Six Sigma Methodology 11m 27s
- 3. Tools for Process Improvement 9m 54s
- 4. Lean Tools 5m 16s
- 5. Section Closure 10m 9s
- 1. Quality Costs 1m 44s
- 2. Quality Cost Measurement 15m 3s
- 3. Quality Costs Reporting 8m 51s
- 4. Quality Costs and Decision Making 15m 59s
- 5. Quality Cost Control - Choosing a Standard 52s
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