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Management and Control of Quality - QMS: Management and Control of Quality (QMS)

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Curriculum For This Course

  • 1. Section Introduction 1m 1s
  • 2. Principles of Engagement and Motivation 9m 48s
  • 3. Designing High Performance Work Systems - Part 1 19m 10s
  • 4. Designing High Performance Work Systems - Part 2 37s
  • 1. Section Introduction 1m 1s
  • 2. Business Processes 10m 20s
  • 3. Process Control and Improvement 11m 24s
  • 4. Section Closure 10m 25s
  • 1. Section Introduction 39s
  • 2. The Scope of Performance Measurement 9m 16s
  • 3. Designing Effective Performance Measurement Systems 9m 25s
  • 4. Analysing and Using Performance Data 14m 5s
  • 5. The Cost of Quality 16m 51s
  • 6. Knowledge Management 57s
  • 1. Section Introduction 1m 6s
  • 2. Organizational Culture and Performance Excellence 18m 34s
  • 3. Change Management 17m 54s
  • 4. Sustaining the Quality Organization 47s
  • 1. Section Introduction 1m 5s
  • 2. Six Sigma Methodology 11m 27s
  • 3. Tools for Process Improvement 9m 54s
  • 4. Lean Tools 5m 16s
  • 5. Section Closure 10m 9s
  • 1. Quality Costs 1m 44s
  • 2. Quality Cost Measurement 15m 3s
  • 3. Quality Costs Reporting 8m 51s
  • 4. Quality Costs and Decision Making 15m 59s
  • 5. Quality Cost Control - Choosing a Standard 52s

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